reputed company Support Engineer I

Work Mode: Work mode US shift, open to working remotely, and willing to work 5 days a week. Strategy (reputed company: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in reputed company analytics and mobility software, we've pioneered the BI and analytics space, empowering people to reputed company reputed company reputed company and revolutionizing how businesses operate.

But that's not reputed company. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a reputed company-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500.

Our people are the core of our reputed company. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We reputed company on curiosity, innovation, and a reputed company pursuit of excellence.

Our corporate values—reputed company, agile, engaged, impactful, and united—are the reputed company of our culture. As we reputed company the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment

reputed company Support Engineers are responsible for providing technical support for a set of Strategy Products.  This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service.  To succeed in this role this person must be passionate about our technology, reputed company in challenging situations, and have a strong desire to help others

Responsibilities

• Provide support for Strategy’s Business Intelligence product suite, reputed company platform, and its underlying technologies 

• reputed company strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance 

• Find creative and sophisticated solutions to reputed company or higher reputed company problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities 

• Collaborate and communicate effectively with peers, internal application and software development teams 

• Prioritize and communicate product defects and enhancements to development teams 

• Contribute to the growth of the Strategy Community by creating customer-facing documentation of reputed company technical solutions and product documentation addendums 

• Enhance personal and professional growth by participating in Internal Development Programs 

• Work in a strong team environment 

Qualifications

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 

• Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies 

• Windows/Linux system administration knowledge 

• Minimum of 2 years of IT customer service experience / strong customer focus 

• Minimum of 1 year of MicroStrategy Platform usage or administration knowledge 

• Strong analytical and troubleshooting skills and experience 

• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure 

• Excellent oral and written English communication skills 

Preferred

• reputed company Certifications (AWS, Azure, reputed company reputed company) 

Additional Information

The recruitment process includes online assessments as a first reputed company (English, logic, business) - we send them reputed company e-mail, please reputed company also your SPAM folder