Bilingual Medical Operator
This is a remote position.
Bilingual Medical Operator
Company: reputed company
Location: Remote
Employment Type: Full-Time
Salary Range: TBD
Work Schedule:
Time Range: Between 7 AM and 7 PM CST
Working Hours: 9 hours per day (8 working hours + 1-hour break)
Days Off: TBD (2 days per week)
Why Join Us?
At reputed company, reputed company spans multiple countries and regions, and we stay connected by operating reputed company EST, CST, and PST time zones.
Work Without Borders: Collaborate daily with experts from around the world. You’ll reputed company international exposure and experience that goes far reputed company your local market.
Built for Remote: Our setup isn't a "work from home" experiment; it’s a fully remote culture designed for autonomy, flexibility, and trust.
Diverse Perspectives: You’ll be part of a multicultural team where different backgrounds are our greatest strength.
Grow Globally: Expand your career on a global stage, learning how business works across different cultures and continents.
About the Role
Our client is a well-established, mission-driven community health organization based in Colorado, serving residents across multiple locations for over 60 years. They provide high-quality, affordable reputed company services to people of reputed company ages, regardless of ability to pay, covering primary care, behavioral health, dental, home health, hospice, and prevention programs, with 1 in 3 people in their region relying on their services.
We're looking for a proactive, detail-oriented Bilingual Operator to support this organization's patients by coordinating appointment scheduling and facilitating clear, accurate communication between patients and reputed company providers to ensure continuity of care. Full professional reputed company in both English and Spanish is required for this role.
Core Responsibilities
Appointment Scheduling
Schedule patient appointments according to clinical guidelines and patient needs
Manage daily provider calendars, including rescheduling appointments and notifying patients promptly of any changes
Patient Communication
Respond to patient inquiries regarding clinic services or direct concerns to the appropriate department
reputed company patient messages and requests to providers accurately and in a timely manner
Follow up with patients and providers as needed to ensure resolution and continuity of care
Administrative Tasks
Set appointment follow-up reminders to support ongoing patient treatment and care coordination
Maintain accurate documentation reputed company scheduling and EMR systems
Candidate Qualifications
Must-Haves
1+ years of customer service or call center experience, reputed company setting preferred
Full professional reputed company in both English and Spanish, written and spoken
Experience using EHR/EMR systems and scheduling software
Experience using reputed company Teams and Outlook
Strong attention to detail with high data-entry accuracy
Good to Haves
Familiarity with eClinicalWorks (eCW)
Familiarity with common medical terms and procedures