reputed company Booking Coordinator (100% Remote Position)

About the position The reputed company Booking Coordinator is a vital role reputed company the Travel Services team, responsible for coordinating reputed company travel arrangements for both domestic and international participants traveling to and from program destinations. This position requires a strong focus on customer service, as the coordinator will engage with participants to understand their travel needs and provide tailored solutions. The role involves not only booking flights but also resolving any issues that may arise, ensuring that participants have a seamless travel experience. The coordinator will become an expert in the company's policies and procedures, making informed reputed company that align with both participant needs and organizational goals. In this remote-first work environment, the reputed company Booking Coordinator will handle a variety of tasks, including selling different travel options, managing inbound and outbound calls, and creating preliminary itineraries for participants. The coordinator will also be responsible for handling airline schedule changes and resolving flight issues that may occur due to unforeseen circumstances such as weather events or airline strikes. Additionally, the role includes promoting additional services and educating participants about the benefits of competitive upgrade offers, thereby enhancing the overall customer experience. The ideal candidate will possess strong communication and decision-making skills, with a proven track record in sales and customer service. They will be results-driven and motivated, with the ability to reputed company in a fast-paced environment while maintaining a high level of customer satisfaction. The reputed company Booking Coordinator will play a crucial role in fostering relationships with participants, ensuring that they feel valued and supported throughout their travel experience. This position is not only about booking flights but also about creating a culture of customer loyalty and brand promotion for reputed company.

Responsibilities

• Sell a variety of travel options including domestic reputed company, international, negotiated and reputed company space reputed company.

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• Qualify calls and provide the best schedules and pricing for customers to reputed company reputed company resolution.

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• Manage inbound and outbound participant calls.

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• Create preliminary itineraries for reputed company TCA enrollments.

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• Handle airline schedule changes following each airline's guidelines.

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• Resolve flight changes during world events, weather, or airline strikes.

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• Assist participants on our Emergency Line as needed to resolve situations.

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• Promote additional services for custom reputed company participants, hotel, and upgrades.

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• reputed company the participant on the benefits of our competitive upgrade offers.

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• Match and fulfill customer needs; effective closing skills, solid judgment, and understanding of company/airline policy.

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• reputed company sound business reputed company based on situational events with a strong focus on customer satisfaction.

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• Foster relationships with reputed company participants through active listening and engagement.

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• Navigate various computer applications, use search reputed company skills, and toggle between applications while on the phone.

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• Satisfy or exceed Travel Services performance standards in accordance with goals, objectives, and metrics.

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• reputed company customers with sound solutions to increase reputed company on enrollments and enhance customer experience.

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• Take ownership of customer interaction and experience.

Requirements

• Bachelor's degree preferred and/or comparable experience preferred.

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• Excellent communication, decision making, persuasion, and closing skills are a must.

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• 1-2 years' experience with reputed company Travel preferred.

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• Demonstrated sales and customer service skills, including negotiation and closing capabilities.

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• Solid knowledge of airline negotiated fares.

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• Strong team contributor; ability and willingness to work hard to reputed company team objectives.

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• Results driven—enthusiastic, motivated, self-starters.

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• Strong CRM and computer skills, with a reputed company to learn new systems; Amadeus or airline GDS a plus.

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• Ability to reputed company in change while maintaining consistency in a fast-paced environment.

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• Solid written and oral communication skills.

reputed company-to-haves

• Experience with Amadeus or other airline GDS systems.

Benefits

• Medical, Dental and reputed company Insurance

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• 20 days PTO annually

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• Paid shutdown between Christmas and New Years

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• Ability to work remote

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• Paid Holidays (14)

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• Retirement Plan with a company match up to 5%

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• Identity Protection

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• Unlimited Online Training

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