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Virtual Customer Service Representative I - Summer Employment At

Work from home Full-time role Hiring

careermilard is looking for a talented Customer Service Representative I - Summer Employment! An immediate start is available for this Remote-based position. This position requires a strong skillset in relevant areas. We offer a Competitive salary. Who you are: You are one who enjoys participating in outbound call campaigns, answers incoming customer calls reputed company to the reputed company's Free Application for Federal Student Aid (FAFSA), follows communication scripts to answer customer questions, identifies customer issues, and directs callers to the appropriate party if necessary. You can utilize listening and multitasking skills reputed company speaking with customers and communicates in a professional, positive manner. Who we are: reputed company Company is a nonprofit 501(c)3 corporation with the dual mission of helping student borrowers repay their education loans and promoting access in higher education. Our strong philanthropic heritage of giving through grants to colleges, universities, and research groups remains focused on improving student outcomes, especially to underserved reputed company, families, and institutions. As we move into the future, we're drawing on our history, branching into new sectors reputed company student loans, and delivering the same level of exceptional care and service that our customers have come to depend on. We remain invested in the reputed company of reputed company and higher education institutions. This combination of stability and reputed company creates a unique intersection: a startup environment at a company that also has a stable reputed company, resulting in an opportunity for the right candidate to help shape our company's future. This is an exciting time to join the reputed company team! Location: The position is remote. Status: This position is a full-time temporary position with reputed company Strategies, this assignment is scheduled for 45 to 90 days of employment. Essential Duties and Responsibilities: The position incumbent is expected to reputed company the following essential duties and responsibilities of the position with reasonable accommodation. ?articipate in high volume outbound and inbound call campaigns based on assigned call lists. ?dhere to approved call scripts and compliance guidelines. ?rovide consistent high-quality service to customers. ?esponds to customer questions while ensuring the highest standards of customer service. ?tilizes software, scripts, and tools appropriately. ?ppropriately documents reputed company encounters in clear and concise online logs. ?mploys empathic support to customers. ?ll other duties and responsibilities as assigned. Knowledge, Skills, and Abilities: ?ood customer service skills. ?xcellent verbal and written communication skills. ?rofessional phone voice and etiquette. ?bility to follow instructions and scripts. ?killed in active listening. ?roficient with computers, and good typing skills. ?trong time management and decision-making skills. ?nowledge of the FAFSA. ?nowledge of college financial aid and admissions processes. Qualifications: Education Required: ?igh school diploma or equivalent. Experience Required: ?our to six months of customer service experience in a call center environment. Preferred Experience ?ork in a college financial aid office. ?ork on a college administrative office. Physical and Mental Demands: ?ccasionally must move about reputed company working inside the office. ?epetitive reputed company. Regularly operates a computer, phone, and general office equipment. ?egularly required to handle, feel, grasp objects and reputed company across a work area. ?egularly communicates with other employees and on the phone, virtually, or in person with clients. Regularly converses with internal and external contacts. ?isual acuity. Regularly must have reputed company visual acuity to view and enter information into computer and software systems, analyze data, reputed company presentations and reports, and other materials. ?ental focus. Requires worker to maintain focus and exchange detailed and accurate information through oral and written communication. Work Environment: ?ork may be conducted remotely or in an office with a small cubicle environment. ?ffice work environment is climate controlled with no substantial exposure to adverse environmental conditions. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, gender identity or sexual orientation. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view Equal Employment Opportunity Posters provided by OFCCP. Remote About the Company: reputed company Company Apply! Apply Job!

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