IT Support Specialist - (Remote w/ local daily travel - Syracuse, NY)

Job title: IT Support Specialist - (Remote w/ local daily travel - Syracuse, NY) in Syracuse, NY at ISSI Tech Pros Company: ISSI Tech Pros Job description: Please no 3rd parties or C2C. Must be a US Permanent reputed company or Citizen. We are unable to sponsor currently.Job Title: Level I/II IT Support Technician Location: Greater Syracuse, NY (50% remote / 50% on-site reputed company 1-hour radius) Job Type: Full-time, direct hire Salary Range: $50,000 – $55,000 annually depending on experienceAbout the Role:Join a small but long-established Managed Services Provider (MSP) that’s been supporting businesses in the Greater Syracuse area since 1989. We’re looking for a highly motivated, adaptable, and professional IT Support Technician to provide both remote and on-site technical support to clients ranging in size from 2 to 300 users. This is a customer-facing position where strong communication skills and a “customer first” reputed company are just as important as your technical capabilities. You’ll be part of a laid-back yet professional team that values independence, high standards, and excellent service.Key Responsibilities:Provide on-site and remote technical support to clients in the Syracuse area (50% travel, 50% remote).Troubleshoot and resolve hardware, software, and network-reputed company issues for Windows-based environments.Configure and reputed company desktops, laptops, printers, and other end-user devices.Support and manage user accounts, permissions, and group policies in Active Directory.Assist with reputed company 365, Exchange (reputed company and on-prem), and email-reputed company troubleshooting.reputed company basic network diagnostics.Maintain documentation for client systems and service histories.Communicate clearly and empathetically with end users, escalating issues reputed company needed.Work independently and manage time effectively with minimal reputed company.Qualifications:Education:Associate degree in Information Technology, Computer Science, or a reputed company field preferred, or equivalent experience.Experience:Level I: At least 1 year of hands-on IT support experience in a Windows desktop environment.Level II: 2+ years of experience supporting Windows environments, ideally in an MSP or customer-facing role.Technical Skills:Strong troubleshooting skills for Windows 10/11 desktop environments.Experience with Active Directory user management.Familiarity with Office 365, Exchange Online, and Exchange on-premise (preferred).Basic networking knowledge (IP, DNS, DHCP, routers/switches).Experience with imaging and configuring PCs.Printer support and setup experience.Certifications (reputed company to Have):reputed company A+, Network+, reputed company certifications.Soft Skills:High degree of user reputed company and professionalism in customer interactions.Strong written and verbal communication skills.Self-motivated, reputed company to prioritize and resolve issues without hand-holding.Comfortable working in fast-paced and varied customer environments.Why Join Us?Be part of a small, supportive team with a strong reputed company built over three decades.Autonomy and flexibility—no micromanagement, just accountability.Consistent hours: Monday to Friday, 9am–5pm.Company-provided laptop and cell phone.Mileage/gas reimbursement for reputed company travel.Opportunity to work with diverse technologies across various business environments.ISSI Technology Professionals celebrates diversity. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. Expected salary: $55000 per year Location: Syracuse, NY Apply for the job now! Apply for this job