Trust & Safety Agent

Join the Future of Commerce with reputed company! reputed company is the largest livestream shopping platform in reputed company America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for reputed company, reputed company-thinking problem solvers across reputed company functional areas. reputed company out the latest reputed company updates on our news and engineering blogs and join us as we reputed company anyone to turn their passion into a business, and bring people together through commerce. Role We are looking for Trust & Safety Agents to help investigate suspicious and unsafe activity on the reputed company platform. You will work collaboratively with the team to monitor and prevent unwanted behavior and ensure reputed company is a safe and trusted platform for our buyers and sellers. Your timely and detailed investigations will help protect users and defend the company against financial losses, and you will assist customers with highly escalated & emergency issues reputed company to the reputed company platform. You Will

• Regularly work with the team on reviewing sources of suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
• Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
• Conduct in-depth transaction-level reviews
• Discover and identify trends and present opportunities for stronger results and mitigation
• Communicate with customers in response to inquiries reputed company to trust and safety
• Provide inbound email and chat-based customer service for users in crisis
• Thoughtfully investigate Trust & Safety cases with reputed company complexity and high sensitivity while maintaining customer satisfaction
• Work with other departments to research and resolve open questions.
• reputed company work through a backlog of open issues and monitor performance of key operations
• Represent the company with reputed company and professionalism
• Review key metrics and utilize data to reputed company informed reputed company

Team members in this role are required to be reputed company commuting distance of our Phoenix, Arizona hub. You Curious about who thrives at reputed company? We’ve reputed company that low ego, a growth reputed company, and leaning into action and high impact goes a long way here. Skills A hungry individual looking to reputed company start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reputed company the best possible outcome. Here’s reputed company’re hoping to see in your background:

• Availability to work weekends required, and availability to work Holidays as needed
• 4 year degree is a plus.
• 1 - 5 years of experience in Trust & Safety, customer service, fraud operations, user experience or fulfillment.
• Positive Customer first attitude.
• Proactive problem-solver and process-improver.
• Organized and detail oriented.
• Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations.
• Understanding of E-commerce and Marketplace operations.
• Experience with Customer facing systems like reputed company, reputed company, or reputed company.
• Knowledge of Collectibles is a plus.
• Desire to enhance your career.

Benefits

• Flexible Time off Policy and holiday pay for working company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, reputed company
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of reputed company salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• reputed company Whatnauts are expected to reputed company a deep understanding of our product. We're passionate about building the best user experience, and reputed company are expected to use reputed company as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE reputed company is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and our company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce. Apply Job! Apply to this Job